FAQs (Frequently Asked Questions)

How long will it take to receive my order? Most orders arrive within 7-14 business days after processing, depending on your location.

Can I change my shipping address after an order is placed? If you need to change your address, please contact us at 725-352-5938 within 12 hours of placing your order. Once the order has been processed for shipping, we cannot guarantee changes.

Do you ship internationally? Currently, we primarily serve the United States. Please contact support@epochaz.com for inquiries regarding international shipping availability.

What should I do if I receive a damaged item? Please inspect your order upon reception and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right.